how can I return/exchange an item?

Email us at customer@raniandco.co.uk & we'll help you out.

does your jewellery have a warranty?

Yes, we offer a 1 year warranty.

is your jewellery waterproof? 

The process of PVD coating

During the process, first of all the stainless steel is cleaned to make sure that the coating will bond well. The steel is then placed in a vacuum chamber with a “target” metal; this will be used to create the coating. A high vacuum level is needed in the coating chamber, then a small amount of argon gas is introduced. A high voltage circuit is used in order for the stainless steel and target to bond or adhere. This allows the argon ions to bombard the target to release atoms of the target metal, which are deposited on the stainless steel substrate as the coating. This PVD process is called sputtering; resulting in the deposition of plasma on the stainless steel surface which gives it its new strength and shine.

The coloured surface coatings that can be obtained using PVD include: gold (TiN), rose gold (ZrN), bronze (TiAlN), blue (TiAlN), black (TiAlCN), as well as a dark red (ZrN). This ceramic coating which is produced is very thin, making the texture of the underlying finish still visible. These PVD colours will not fade over time and have the benefit of being more uniform in appearance and more abrasion-resistant than colouring which is done by the electrochemical processes.

It is recommended to keep all jewellery, including 'waterproof' jewellery, away from liquids & perfume.

'Waterproof' jewellery is typically made from stainless steel & goes through a specific process called 'PVD coating'. This makes the jewellery more durable when in contact with water, however, it does not mean that the gold plating will not fade or tarnish over time, it just takes longer to fade/tarnish.

The only type of jewellery that is truly waterproof is pure gold which is expensive, however, gold-plated jewellery is an affordable alternative & as we use thick gold-plating, it means that our jewellery will last years.

Only the jewellery in our Water Resistant Collection is more durable in water. However, we still recommend keeping this jewellery away from liquids, lotions & perfumes.

For the rest of our jewellery, we recommend storing it away from liquids as contact with water/perfume etc can damage the gold-plating.

do you ship internationally?

NO. We only post to UK

how is my order gift wrapped?

We offer free gift wrapping with every order, which includes our white jewellery box with our logo in gold foil, this is wrapped in tissue paper & sealed with a branded gold foil sticker. We also add our leaflet. Your order will arrive in a large letter white postal box.

 is your packaging recyclable?

Yes. Our packing includes a cardboard mailing box, tissue paper, a paper leaflet & a paper sticker, all of which can be recycled.